Systems · Applied AI · Data

We run CX
on intelligence,
not headcount.

Interactis is an AI and automation company. We build the systems that turn routine, forgettable customer experience into journeys that win new business, across every channel. We also build and launch our own products for real problems that affect people at scale.

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Live AI Operations 12+ Languages 24/7 Delivery

// FROM REAL PROBLEMS TO LIVE PRODUCTS

We solve problems for clients, and build products for the ones nobody has solved yet.

// WHY INTERACTIS

What we bring

Speed Faster resolution Issues are triaged and routed the moment they come in, not queued and read later.

Quality Consistent every time Every interaction follows the same reviewed playbook, regardless of who or what handles it.

Visibility One customer record Voice, chat and messaging all see the same history, so nothing gets repeated or lost.

Accountability Built-in oversight Every resolution is logged and reviewable, so quality can be checked, not just assumed.

Growth Scales without re-hiring Volume grows on the same system, without a one-to-one increase in headcount.

Innovation We build products too We spot unmet needs, build our own products and launch them, so real people benefit.

AI & Automation/ Data & Analytics/ Digital Engineering/ Voice & Omnichannel CX/ Growth Marketing/ Brand & Product Design/ AI & Automation/ Data & Analytics/ Digital Engineering/ Voice & Omnichannel CX/ Growth Marketing/ Brand & Product Design/

VoiceHuman + AI

ChatWeb, SMS, WA

AutomationWorkflows

DataAnalytics

The operating model

Built as a system.
Not a stack of tools.

AI is the accelerant, not the foundation. Every capability runs on a documented, repeatable system first, which is what keeps performance steady when a model updates, a specialist changes, or volume spikes overnight.

Systems, not heroicsEvery workflow is documented, versioned and owned, so continuity never depends on one person, one tool or one vendor.

AI runs inside the systemModels accelerate decisions the system already governs; they don't replace the discipline of having one.

Channels are interchangeableVoice, chat and messaging plug into the same system and the same memory of the customer.

People handle judgmentSpecialists step in for the calls automation shouldn't make alone.

What we build

Six disciplines,
one stack.

Each block below stands on its own or plugs into the full Interactis intelligence stack, built as a documented system rather than a set of disconnected tools.

01 / Flagship

AI & Automation

Conversational agents, agentic copilots and RPA carrying the bulk of interaction volume.

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02 / Intelligence

Data & Analytics

Predictive models and live dashboards built on one unified customer dataset.

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03 / Engineering

Digital & Cloud

Custom platforms, CRM integration and cloud-native systems the AI core runs on.

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04 / Channel

Voice & Omnichannel

AI-assisted specialists work every channel from one console, one queue.

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05 / Growth

Digital Marketing

Full-funnel acquisition feeding the same intelligence core as retention.

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06 / Identity

Brand & Design

Design systems that make every AI and human touchpoint feel considered.

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Beyond client work

We build our own
products, too.

Interactis is not only a services company. Alongside client delivery, our engineering team builds its own tools, applications and platforms, using our own technology and independent of any client's data, systems or proprietary methods.

Internal tooling

AI & Automation Tools

Copilots and automation built first to run our own operations, then hardened into standalone tools.

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Applications

Consumer & SMB Apps

Standalone applications and subscription products built around problems adjacent to our client verticals.

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Infrastructure

Platform & Licensing

Core engines from client delivery, engineered as reusable products others can license and run.

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How the system runs

Signal to outcome,
one governed system.

Every channel feeds the same core, running on documented, auditable playbooks. That's what lets a call, a chat and a ticket resolve the same way today as they did on day one.

Signals

Calls, chat, messaging and transactions land in one normalized stream.

AI Core

Models classify intent and sentiment, then decide the next best action.

Orchestration

Automation resolves instantly against documented playbooks; specialists get looped in with full context.

Outcome

Every resolution is logged, reviewed and fed back, so the system holds steady as people and models change.

1.2M+

Interactions orchestrated monthly

70%+

Resolved without human hand-off

12+

Languages in production

24/7

Always-on global delivery

Where we operate

Built for regulated,
high-volume industries.

Banking & Financial Services

Compliant onboarding & fraud-aware automation

In-house buildLightweight compliance and onboarding tools for smaller institutions

Healthcare

Scheduling automation & patient coordination

Own productPatient scheduling and engagement apps of our own

Retail & E-commerce

Order support & retention modeling

Self-built toolRetention and loyalty tools for online sellers

Technology & SaaS

Technical success & onboarding automation

Own copilotSupport and onboarding copilots as standalone products

Telecom

Subscriber lifecycle management

Licensed productSubscriber engagement tools we license out

Travel & Hospitality

Global, multilingual guest services

Own appGuest messaging apps for independent properties

Manufacturing

Dealer & supply-chain coordination

Own portalDealer and supply-chain coordination portals as a standalone product

Education

Admissions & enrollment automation

Own catalogOur own series of online courses and learning content

Let's engineer it

Build the system.
Earn the customer.

Tell us the channel, the volume and the quality bar you hold yourself to. We'll show it in a working session, not a slide deck.

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Legal

Privacy Policy

Effective date: 7 October 2026 | Last updated: 7 October 2026

In short. We collect only what we need to respond to your enquiries, consider job applications and keep this website secure. We do not sell your personal information. When we run customer experience services for a client, we handle that client's customer data only on the client's instructions and under written agreement. You can contact us at any time to access, correct or delete your information.

1. About this policy

This Privacy Policy explains how Interactis LLP ("Interactis", "we", "us" or "our"), a limited liability partnership with its corporate address at Office No. VO-577, Tower-B, 12, 13 & 14F, Vikhroli Corporate Park, LBS Marg, Vikhroli West, Mumbai, Maharashtra 400079, India, collects, uses, shares and protects personal data when you visit this website (the "Website"), contact us, or apply for a role with us.

It does not describe how we handle personal data that we process for our clients while delivering services to them. That is covered in section 11.

2. Personal data we collect

Information you give us

Contact and enquiry details, such as your name, email address, telephone number, company, job title and the content of your message.
Recruitment details, such as your CV or resume, contact details, work history, education, skills, links to professional profiles or portfolios, and anything else you choose to include in your application or correspondence.

Information collected automatically

Technical data such as your IP address, browser type and version, device and operating system, pages viewed, date and time of visit and referring page. This is typically recorded in server and security logs maintained by our hosting providers.

Third-party content

This Website loads typefaces from Google Fonts. When your browser requests them, Google receives technical information such as your IP address and browser details, under Google's own privacy terms.

Please do not send us sensitive personal data, such as government identification numbers, financial account or payment card details, or health information, unless we have specifically asked for it for a stated purpose.

3. How and why we use personal data

Responding to you. To reply to enquiries, arrange briefings and provide information about our services.
Recruitment. To assess applications, communicate with candidates and make hiring decisions, and, with your consent, to keep your details for future roles.
Running and securing the Website. To operate, maintain, secure and improve the Website and to detect and prevent misuse.
Legal and regulatory. To comply with applicable law, resolve disputes and establish, exercise or defend legal claims.

We process personal data on the basis of your consent, or for the legitimate uses permitted by the Digital Personal Data Protection Act, 2023 (to the extent in force) and other applicable Indian law, such as responding to a request that you made to us. By sending us an enquiry or application, you consent to our using the information you provide for these purposes, and you may withdraw that consent at any time as described in section 9.

4. Cookies and similar technologies

We do not set advertising or tracking cookies through this Website. If we introduce analytics or other technologies that require your consent under applicable law, we will update this policy and ask for your consent first.

5. Who we share personal data with

Service providers that process data on our behalf, such as hosting, email and productivity, security, IT support and recruitment tools. They are bound by confidentiality and data protection obligations.
Group companies and affiliates under common ownership or control, for the purposes described in this policy.
Professional advisers, such as lawyers, auditors, accountants and insurers.
Authorities and courts, where disclosure is required by law or necessary to protect rights, property or safety.
Successors in the event of a merger, acquisition, restructuring or sale of assets, subject to appropriate protections.

We do not sell personal data.

6. Where your data is processed

We are based in India, and your personal data is primarily stored and processed in India. It may also be processed in other countries where our service providers operate. Any such transfer is made in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law, including any restrictions notified by the Government of India.

7. How long we keep personal data

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting and reporting requirements. As a guide: enquiry correspondence is kept for up to 24 months after our last contact; unsuccessful job applications for up to 12 months, and longer only with your consent for future roles; and technical logs for the limited period needed for security, usually no more than 12 months. We then delete or anonymise the data.

8. Security

We use reasonable security practices and procedures, including technical and organisational measures such as encryption in transit, access controls and need-to-know access, designed to meet the requirements of the Information Technology Act, 2000 and the rules made under it, and other applicable law. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Where required by law, we will notify affected individuals and authorities of a personal data breach.

9. Your rights and choices

Under the Digital Personal Data Protection Act, 2023 and applicable rules (to the extent in force), you may:

request a summary of the personal data we process about you and the processing activities involved;
ask us to correct inaccurate or incomplete personal data, or to complete or update it;
ask us to erase your personal data, unless we need to keep it for a lawful purpose;
withdraw your consent at any time, which does not affect processing carried out before withdrawal;
seek grievance redressal from our Grievance Officer, as described in section 14; and
nominate another person to exercise your rights in the event of your death or incapacity.

How to exercise your rights

Email legal@interactis.in with the subject "Privacy request" and describe what you would like us to do. We may ask you for information to verify your identity. We will respond within the period required by applicable law. If you are not satisfied with our response, you may approach the Data Protection Board of India once it is constituted and the relevant provisions are in force.

10. Children

This Website is intended for business audiences and is not directed at children, meaning anyone under 18 years of age. We do not knowingly collect personal data from children and do not track or target them. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Personal data we process for clients

Interactis provides customer experience, AI, data and automation services to business clients. In that work we typically act as a service provider (or data processor) and handle the personal data of our clients' customers only on the client's documented instructions and under a written agreement that includes confidentiality, security and data protection terms. That data is governed by the client's own privacy notice and not by this policy.

If you are a customer of one of our clients and wish to exercise your rights over your data, please contact that client directly. If you contact us, we will assist and redirect your request as required by our agreement and applicable law.

We do not use a client's personal data, confidential information or proprietary methods to develop our own products or for our own purposes, except as expressly permitted in writing by that client.

12. Links to other websites

This Website may link to third-party websites. We do not control them and are not responsible for their privacy practices. Please read their policies before sharing personal data.

13. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last revised. If we make material changes, we will take reasonable steps to bring them to your attention, and where required by law we will seek your consent.

14. Contact and Grievance Officer

For questions about this policy or to make a complaint about how we handle personal data, please contact our Grievance Officer. We will acknowledge your message promptly and aim to resolve it within one month.

Grievance Officer, Interactis LLP
Office No. VO-577, Tower-B, 12, 13 & 14F,
Vikhroli Corporate Park, LBS Marg,
Vikhroli West, Mumbai, Maharashtra 400079, India
Email: legal@interactis.in

We run CXon intelligence,not headcount.